Maltravers is a startup exploring a better customer-initiated chat
interface for e-commerce sellers.
Our WhatsApp Business Platform Usage
We use the WhatsApp Business Platform to facilitate customer service
communications between shoppers and e-commerce merchants. Our service:
-
Complies with all WhatsApp Business Platform policies and terms of
service
- Only sends non-promotional, customer service-focused messages
- Requires explicit customer opt-in before any messaging occurs
- Provides easy opt-out options in every conversation
-
Protects user privacy and data in accordance with WhatsApp's
requirements
-
Uses officially approved WhatsApp message templates for all initial
communications
- Maintains all required documentation of customer consent
For questions about our WhatsApp compliance or to review our complete
policies, please contact us.
SMS and WhatsApp Messaging Opt-In Policy
How Customers Opt-In
When you place an order at any of our partnered stores, you are
expressly opting in to receive:
- Order confirmations
- Shipping and delivery updates
- Customer service communications related to your purchase
During checkout, customers explicitly consent to receiving messages by:
-
Checking the box labeled "I agree to receive order updates and customer service messages via
SMS and WhatsApp" during the checkout process
- Providing their valid mobile phone number
- Completing their purchase
Message Frequency and Content
After opting in, customers may receive:
-
1-3 messages confirming their order and providing tracking information
-
Customer service communications directly related to their purchase
- Responses to any customer-initiated inquiries
How to Opt Out
Customers can opt out at any time by:
- Replying "STOP" to any message
- Contacting customer service
- Updating communication preferences in their account settings
By providing your phone number and completing a purchase, you
acknowledge that you have read and agree to these terms. Message and
data rates may apply. Frequency varies. Message content is solely
related to your order and customer service.