Maltravers is a startup exploring a better customer-initiated chat interface for e-commerce sellers.
Our WhatsApp Business Platform Usage
We use the WhatsApp Business Platform to facilitate customer service communications between shoppers and e-commerce merchants. Our service:
- Complies with all WhatsApp Business Platform policies and terms of service
- Only sends non-promotional, customer service-focused messages
- Requires explicit customer opt-in before any messaging occurs
- Provides easy opt-out options in every conversation
- Protects user privacy and data in accordance with WhatsApp's requirements
- Uses officially approved WhatsApp message templates for all initial communications
- Maintains all required documentation of customer consent
For questions about our WhatsApp compliance or to review our complete policies, please contact us.